Accessibility

Our Commitment

Cherry Hills Support Services Corp commits to:

• Equal access to services
• Respectful communication and dignity
• Accommodation planning based on your individual needs
• Prompt responses to accommodation requests
• No retaliation for asking for an accommodation

If our site is not fully accessible for your needs, we will talk with you before your first appointment and arrange a reasonable accommodation, including a referral to an accessible provider when needed.

Before Your First Appointment

When we schedule your first appointment, we will ask, in a respectful way, whether:

• You have mobility, sensory, communication or other access needs
• You need help entering the building, moving around or using the restroom
• A support person or service animal will come with you
• You need extra time or other changes

We record only what staff need to know to help you, and we keep disability-related information confidential.

Accommodations We Can Arrange

• Directions to an accessible entrance
• Help with doors when appropriate
• Seating changes
• A quieter place to wait
• A check-in process with less standing or waiting
• Communication help, such as written instructions or assistive communication supports
• Scheduling changes to reduce barriers
• Services at another accessible location when feasible

Getting to Our Office

Our office is at 2851 S Parker Rd, Ste 640, Aurora, CO 80014. If you have mobility limitations, tell us when you schedule and we will:

1. Explain where accessible parking is located
2. Give you the best route to the accessible entrance
3. Offer curbside assistance when it is available and appropriate

We keep hallways and doorways clear for wheelchairs and other mobility devices and check them every quarter. If an accessible restroom is not inside our suite, staff will give you clear directions to the nearest accessible restroom in the building.

Language Access

If you prefer a language other than English, we ask about it at intake and arrange an interpreter when feasible. We do not ask family members to interpret clinical information unless you request it and it is appropriate.

How to Request an Accommodation

1. Ask any staff member, by phone, by email or in writing.
2. Staff notify our Administrator or Accessibility Coordinator.
3. We review your request and discuss options with you.
4. We put the accommodation in place promptly.
5. If we cannot provide the accommodation at our site, we offer a timely referral to an accessible setting or provider.

Website Accessibility

This website is designed to work with a keyboard and screen readers, with visible focus indicators, readable text sizes and color contrast that meets WCAG 2.2 Level AA guidelines. If any part of this website is hard to use, please call or email us and we will provide the information another way.

Concerns

If you believe you were not given a reasonable accommodation, you may file a complaint as described in our Client Rights and Responsibilities. We do not retaliate against anyone for making a request or complaint.